Your Message Center account is free with your MyPARTS account. If you don't have a MyPARTS account yet, you can register on the site for free MyPARTS account.
Q.
How do I access my Message Center account?
A.
From your logged in MyPARTS homepage, select Message Center from the upper right or left side navigation.
Q.
How do I know when a new message has been received?
A.
When there is an unread message in your Message Center inbox, you will see an envelope icon next to your Message Center link in the upper right corner. The Message Center inbox automatically refreshes every 10 minutes.
Q.
How do I view a message in my inbox?
A.
Click on the subject of the message you would like to view.
Q.
How do I compose a message?
A.
From your Message Center homepage, select the Compose Message tab. Then, choose which type of message you would like to send from the drop-down menu. Fill in the subject and body of the message and then click the Send button.
Q.
Can I send messages to multiple dealers or other repair shops?
A.
No. The Message Center puts you in direct contact with your preferred dealer, which is the same dealer that receives your online parts orders.
Q.
What types of messages can I send?
A.
You can send general messages, order inquiries about parts orders placed online, and parts requisitions inquiring about the availability and pricing of a part you need that can not be ordered through the online system.
Q.
Once I receive a response from a parts requisition, how do I order or decline the part?
A.
After you receive a response from your preferred dealer regarding your parts requisition, create a general message to order or decline the part.
Q.
How can I view messages I have sent?
A.
Select the Sent Messages tab to view messages that have been sent to your preferred dealer.
Q.
Can I save messages?
A.
Yes. Simply select the check box to the left of the message you would like to save and then click the Save button.
Q.
Can I delete messages?
A.
Yes. Simply select the check box to the left of the message you would like to delete and then click the Delete button.
Registering for a free MyPARTS account allows you to take
advantage of all the benefits of the Toyota Wholesale Parts
Website. You will be able to look up and order parts online,
access valuable technical information, get free subscriptions
to Toyota STAR Service News, Collision Pros, the Toyota
Remanufactured Parts Reference Guide, and more.
Q.
Why do I need to select a preferred dealer?
A.
Your preferred dealer is the one you will be ordering parts from online. You must select a preferred dealer to be able to order parts online.
Q.
How can I change my account information, password, or email address?
(Available to those with a MyPARTS account)
A.
Click the Update Profile link on the MyPARTS
account navigation menu. Click on the Account Info,
Password or Email Address tab to change your information.
Q.
What should I do if I forget my password?
(Available to those with a MyPARTS account)
A.
Click the Forgot Your Password? link on the
MyPARTS login page. You will be asked to enter your
email address and we will send you an email referencing
a new password.
How do I look up and order parts?
(Available to those with a MyPARTS account)
A.
Click the Look Up & Order Parts button and select
a vehicle model and year to begin your parts search.
Upon selecting a vehicle model and year, you will be asked
to select a Parts Group and Category. Parts information,
vehicle details and List Price will display, and you can either
place an order or save your search for later.
Q.
How can I save a parts search?
(Available to those with a MyPARTS account)
A.
After you look up a part using the Look Up & Order Parts
function, you can save the search by clicking the
Save Search button. You will be asked to name your
search and click Save. Your search is now saved for
future reference.
Q.
How long will saved orders be saved?
(Available to those with a MyPARTS account)
A.
They will be saved for 30 days.
Q.
How can I view an order that I placed?
(Available to those with a MyPARTS account)
A.
Click the Order History link on the MyPARTS account navigation menu to view orders that you have placed.
Q.
What should I do if I order a part and don't hear from the dealer I ordered from?
(Available to those with a MyPARTS account)
A.
Once you place your order, your preferred dealer
should contact you regarding part availability
and delivery. If you do not hear from your preferred
dealer, contact them by phone or with an order inquiry message through the Message Center.
Q.
When will my order be delivered?
(Available to those with a MyPARTS account)
A.
Delivery time varies by dealer. When you place your order,
you may specify a specific time for delivery, or you
may contact your preferred dealer for delivery information.
Q.
What if I can't find the part I need in Look Up & Order Parts?
(Available to those with a MyPARTS account)
A.
If you are unable to find the part you need, submit a parts requisition through the Message Center.
Q.
What is the warranty on parts?
A.
All Genuine Toyota Parts carry a comprehensive 12–month,
unlimited-mileage warranty backed by Toyota.
Q.
How often is the parts information updated?
A.
The site is updated regularly, whenever new parts and new information
become available. For the most up-to-date information please contact your preferred
Toyota dealer.
Q.
What is the Shop ID/PO#? (Available to those with a MyPARTS account)
A.
This number is an internal identifier to help you track a particular order or tie that order to identification numbers generated by your own
internal PO system. The field can contain from one to 15 characters as needed, but it is not required for placing orders.
Q.
Am I able to order more than one part shown in the results of a part search? (Available to those with a MyPARTS account)
A.
You can order more than one part by clicking the SELECT PART check box for all the parts that you would like to order on that page.
Why should I create Frequently Ordered Parts Groups? (Available to those with a MyPARTS account)
A.
Frequently Ordered Parts Groups are an easy way to organize your parts orders. You customize groups to have the parts you would like to repeatedly order together. You can create groups of parts based on mileage, model, specific services, stock ordering, or any other category you would like. Examples of Groups you could create include 2004 Tundra Oil Change, 30K Camry Service, or even Weekly Stock Order.
Q.
What kind of names should I use for my Frequently Ordered Parts Groups? (Available to those with a MyPARTS account)
A.
You can use any name you would like, just use names that will allow you to remember what's in your Frequently Ordered Parts Groups. Name examples for Groups include 2004 Tundra Oil Change, 30K Camry Service, or even Weekly Stock Order. Or, if your shop uses identification numbers to identify services, you could name your Groups by those shop IDs. You could even name Groups after the customer you are ordering for.
Q.
What kind of parts can I include in my Frequently Ordered Parts Groups? (Available to those with a MyPARTS account)
A.
All Fast Moving Parts (parts that are available from this site) can be included in your Frequently Ordered Parts Groups.
Q.
How do I create Frequently Ordered Parts Groups? (Available to those with a MyPARTS account)
A.
To create a Frequently Ordered Parts Group, select FREQUENTLY ORDERED PARTS GROUPS from the left side navigation of your MyPARTS homepage. Once on that page, select the CREATE NEW GROUP button at the bottom of the page. A window will appear for you to fill in the Group name.
Q.
How do I add parts to my Frequently Ordered Parts Group? (Available to those with a MyPARTS account)
A.
After you create your Group name, you will return to the Frequently Ordered Parts Groups homepage, where you can then select your Group by clicking on its name. From your Group's page, select the ADD PARTS TO GROUP button in the middle of the page. This will take you to the Look Up & Order Parts page, where you can search for parts to add to your Group.
Q.
How do I delete parts from my Frequently Ordered Parts Group? (Available to those with a MyPARTS account)
A.
From the Frequently Ordered Parts Groups homepage, click on the Group name. From that Group's page, find the part in the Group you would like to delete from your Part Number and Part Name list. To the right of the part entry, click in the box in the Remove column. Once you have selected all of the parts you would like to delete, click the REMOVE SELECTED button at the bottom of the page.
Q.
How do I change the name of a Frequently Ordered Parts Group? (Available to those with a MyPARTS account)
A.
From the Frequently Ordered Parts Groups homepage, click on the Group name. From that Group's page, select the EDIT GROUP NAME button in the middle of the page. Enter the new Group name in the field provided.
Q.
How do delete a Frequently Ordered Parts Group? (Available to those with a MyPARTS account)
A.
From the Frequently Ordered Parts Groups homepage, find the name of the Group you would like to delete from your Saved Groups list. To the right of the group name, click the box in the Remove column. Once you have selected all of the groups you would like to delete, click the REMOVE GROUP button at the bottom of the page.
How can I get a free subscription to Toyota STAR Service News and/or Collision Pros?
A.
If you have a MyPARTS account, go to the Update Profile
link on the MyPARTS account navigation menu. Click on the Publications tab, check the
Toyota STAR Service News and/or Collision Pros checkbox(es) and click the Update button.
If you do not have a MyPARTS account, you may request free subscriptions upon registering
for a MyPARTS account.
Q.
How can I make changes to my subscriptions?
(Available to those with a MyPARTS account)
A.
Click the Update Profile link on the MyPARTS account navigation menu. Click on
the Publications tab, check or uncheck the boxes for
Toyota STAR Service News and/or Collision Pros and click the Update button.
Q.
How can I get a copy of the Toyota Remanufactured Parts Reference Guide?
A.
To order, call your preferred Toyota dealer or the MDC at (800) 622-2033.
To view a sample page of the guide, click the Parts Reference Materials
link on the top navigation menu.
Q.
How can I access articles from past issues of Toyota STAR Service News and/or Collision Pros?
(Available to those with a MyPARTS account)
A.
Click the Tech Center Library link on the MyPARTS
account navigation, then click on the Search
Toyota STAR Service News and/or Collision Pros link. You can search by keyword
or by year. Search results can be viewed as a PDF and saved to your Personal
Reference Library.
Q.
What is the Personal Reference Library?
(Available to those with a MyPARTS account)
A.
The Personal Reference Library is your place to save the articles and
publications that you access from the Tech Center Library. To go your
Personal Reference Library, click the link in the MyPARTS account navigation
menu.
Q.
What's the Technical Information System (TIS) and how can I access it?
A.
Toyota's Technical Information System (TIS) is your service support source for most
Toyota vehicles marketed in the U.S.A., providing the information you need to effectively
service most 1990 and later Toyota products. TIS is a subscription-based service.
You can access TIS by clicking the TIS link at the bottom of the Home page.
Q.
How can I view Toyota Service Bulletins? (Available to those with a MyPARTS account)
A.
Links to Toyota Service Bulletins can be found in the Tech Center Library
under Toyota's Technical Information System (TIS), and by clicking the
More Information link. You can view PDFs of the bulletins or save them
to your Personal Reference Library.
Q.
How can I view Collision Repair Information Bulletins?
A.
Click the Product Categories button, then click on Collision Parts
to view a list of Collision Repair Information Bulletins.
Q.
How can I view Maintenance Parts Information Sheets?
A.
Click the Materials for Your Customers button to access Maintenance Parts
Information Sheets.
Q.
How can I view factory-recommended maintenance schedules?
A.
Click the Factory-Recommended Maintenance button to go to the
official Toyota Factory-Recommended Maintenance Website where you can
download vehicle specific factory-recommended maintenance schedules
to share with your customers.
Q.
How can I view core return policies and procedures?
A.
Click the Product Categories button, then click on the Remanufactured Parts.
Click the Core Return Policies & Procedures button to view a list of Remanufactured Parts.
Click on the section that lists the part you want to know about. You can download a PDF
of the core return policies and procedures for that part by clicking the View PDF link.
What is the Collision Repair Reference Guide? (Available to those with a MyPARTS account)
A.
The Collision Repair Reference Guide is a collection of identification charts, specifications, and guidelines for repairing Toyota vehicles.
Q.
How do I use the search tool? (Available to those with a MyPARTS account)
A.
Select the Model Year Range (the entry that the year of the vehicle you are working on is or fits between) from the drop-down menu. Then, select the Subject (the kind of information you are looking for) from the drop-down menu. Finally, click the SEARCH button to receive your search results.
Q.
How do I view my search results? (Available to those with a MyPARTS account)
A.
Click on the title of the document you would like to view or download. You will need to have Adobe® Reader® to view the search results. If you do not have Adobe® Reader® you can download it for FREE from the search results page.
