EXPERIENCING ISSUES LOGGING INTO WEBSITEQ I’m using my MyParts login credentials but keep getting kicked out of the website. What do I do? A Because the Toyota Wholesale Parts Website is a very cache-heavy site, most of the problems that arise are due to Internet browsers storing cache files. Try clearing out your temporary Internet files, cookies and cache from your web browser.
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MyPARTS ACCOUNTQ Why should I register for a free MyParts account? A Registering for a free MyParts account allows you to take advantage of the many benefits of the Toyota Wholesale Parts website. You will be able to look up and order Genuine Toyota Parts online, access valuable technical information such as scheduled maintenance guides, vehicle specifications data and sample repair information, as well as receive free subscriptions to Toyota STAR Service News (TSSN), Collision Pros, the Remanufactured Parts Reference Guide, and more.
Q Why do I need to select a preferred Toyota dealer? A Your preferred Toyota dealer is the dealer you will be ordering parts from online. You must select a preferred Toyota dealer to be able to order parts through the Toyota Electronic Parts Catalog (EPC) and Fast Moving Parts Catalog (FMPC).
Q How can I change my account information, password, or email address? (Available to those with a MyParts account) A Click the “Update Profile” link on the MyParts account navigation menu located on the left side of the screen. Click on the “Account Info”, “Password”, or “Email Address” tabs to change your shop information.
Q What should I do if I forget my password? A Click the “Forgot Your Password?” link on the MyParts login page. You will be asked to enter your email address. Once you hit “Submit” we will send a new password to your email account you registered with.
MESSAGE CENTERQ How do I get a Message Center account? A Your Message Center account is free with your MyParts account. If you don’t have a MyParts account yet, you can get one for free by clicking the “Register” link located in the top right corner of the website.
Q How do I access my Message Center account? A Login to your MyParts account by clicking the “Login” link located in the top right corner of the website. Once logged in, select “Message Center” from the upper right or left side navigation.
Q How do I know when a new message has been received? A When there is an unread message in your Message Center inbox, you will see the number of unread messages next to your Message Center link located in the upper right corner. The Message Center inbox automatically refreshes every 10 minutes.
You can also download the Toyota Wholesale Parts desktop widget, which serves as a mini Message Center, alerting you of when you have a new message waiting in your inbox. To download the desktop widget, go here: http://api.toyotapartsandservice.com/widget/irf/
Q How do I view a message in my inbox? A Simply click on the subject line of the message you would like to view.
Q How do I compose a new message? A From your Message Center, select the “Compose Message” tab. Then, choose which type of message you would like to send from the drop-down menu. Fill in the subject and body of the message and click the “Send” button when finished.
Q Can I send a message to multiple dealers or other repair shops? A No. The Message Center puts you in direct contact with your preferred Toyota dealer, which is the same dealer that receives your online parts orders.
Q What types of messages can I send? A You can send a General Inquiry or an Order Inquiry about parts orders placed online. To do so, click on the “Compose Message” tab within the Message Center. Next, select the type of message you wish to send—General Inquiry or Parts Inquiry—and fill out the subject line and body of the message. You can also attach files to your message by clicking the “Browse” button and selecting the documents from your computer you wish to send. When you are finished, click the “Send” button.
Q How can I view messages I’ve sent? A Select the “Sent Messages” tab to view messages that have been sent to your preferred Toyota dealer. From this section, you can select to resend the message to your preferred Toyota dealer, or delete the message. To do either, simply select the checkbox to the left of the message and click the “Delete” or “Resend” button. If a message is resent, the resent message will appear in the “Sent” tab within the Message Center. If a message is deleted, it will no longer appear in your Message Center.
Q Can I save messages? A Yes, simply select the check box to the left of the message you would like to save and then click the “Save” button. You can choose to remove saved messages from your Message Center. To do so, simply select the checkbox to the left of the message and click the “Remove from Saved Messages” button at the bottom of the screen. Once you remove the message, it will no longer appear in the “Saved” tab.
Q Can I delete messages? A Yes, simply select the check box to the left of the message you would like to delete and then click the “Delete” button. If a message is deleted, it will no longer appear in your Message Center.
Q Can I sort the messages in my inbox? A Yes. Each column is sortable in ascending or descending order. Simply click on the header to change results.
Q How do I search my Message Center for a prior message? A As long as a message has not been deleted from the Message Center, you can easily conduct a search for it. To do so, simply access your Message Center and click on the “Search” tab located at the far right. Select whether you want to search the message subject line or within the body of the message, then enter the phrase you are searching for and click the “Search” button. Results that match your inquiry will be shown.
LOCATING A TOYOTA DEALERQ How can I locate a Toyota dealer? A Click the Dealer Locator button to locate a Toyota dealer by ZIP Code, city and state, or dealership name.
ONLINE PARTS ORDERINGQ How do I look up and order parts? (Available to those with a MyParts account) A You can order parts through the Toyota Wholesale Parts website in two ways: 1) Visit the “Order Parts” tab at the top of the website and select a vehicle model and year to begin your parts search of the Fast Moving Parts Catalog (FMPC). Upon selecting a vehicle model and year, you will be asked to select a Parts Group and Category. Parts information, vehicle details and the list price (MSRP) will display. You do not need to be logged into your MyParts account to look up parts through the FMPC, but will be prompted to login if you chose to place a parts order. 2) Login to your MyParts account and enter a valid Toyota VIN into the Electronic Parts Catalog (EPC) VIN box located at the top of the page. Once you have entered a valid VIN you will be asked to confirm the details of the vehicle you are ordering parts for. Upon confirmation, you will be taken to the Toyota EPC. Search for the specific part you need by selecting the part category or by conducting a part search.
Q How can I view an order that I placed? (Available to those with a MyParts account) A All parts orders are located in the Order Management section of the website. To view your past orders, simply click on the “Order Management” link located within the left-hand navigation of the homepage. Within the Order Management section, click on the “Fulfilled” tab. This tab is home to all past parts orders for your shop. You can sort through your past orders by clicking on the sort arrows next to each column header.
Q How can I save a parts search? (Available to those with a MyParts account) A After you look up a part using the Fast Moving Parts Catalog (FMPC), you can save the search by clicking the “Save Search” button at the bottom of the page. You will be asked to name your search and click “Save”.
Q How can I save a parts order? (Available to those with a MyParts account) A After adding a part to your cart, you have the option to place the order or save the order. You can save the order by clicking the “Save Order” button at the bottom of the page. Your saved order is available for future reference in the Order Management section of the website. To view saved orders, click on the “Order Management” link within the left-hand navigation on your homepage, then click on the “Saved” tab.
Q How long will saved orders be saved? (Available to those with a MyParts account) A A parts order will be saved for 30 days.
Q What should I do if I order a part and don’t hear from the dealer I ordered it from? (Available to those with a MyParts account) A You can easily view the status of your online order by visiting the Order Management section of the website. Simply click on the “Order Management” link located within the left-hand navigation on your homepage. From the Order Management section, you can view if your preferred Toyota dealer has processed your order by locating the order in either the “Submitted”, “In Process”, “Fulfilled” or “Cancelled” tabs. This new process allows you to quickly check in on the status of your order without needing to contact your preferred dealer.
Q How can I tell if the part I need is in stock at my preferred Toyota dealer? A If your preferred Toyota dealer is subscribed to the Toyota National Parts Locator (TNPL) program, you can view their dealership availability. The status of availability will be visible in your main cart or order summary page within the website. Next to the part, you will see “Available” in green if the part is in stock at your dealership. If “Contact Dealer” appears in red next to the part, your dealership may have limited quantity on hand, in which case it is best to submit the order and include a question before you click “Submit”, or to call you preferred Toyota dealer before submitting the final order.
Q What if my preferred Toyota dealer is subscribed to TNPL but their parts inventory information is not appearing on my order summary page? A Although your preferred Toyota dealer is subscribed to TNPL, they must also opt-in to show their parts availability through their Dealership Profile in their Dealer Portal account. Contact your preferred Toyota dealer and have them opt-in for parts availability. Once they do so, their inventory information will be visible on your order summary page.
Q How can I get my preferred Toyota dealer to sign up on TNPL? A Have your preferred Toyota dealer contact Parts Voice by calling 866-598-4077 or email toyotasales@partsvoice.com to sign up. Once they sign up, remind them to opt-in for parts availability through their Dealer Portal dealership profile.
Q When will my parts order be delivered? (Available to those with a MyParts account) A When you place an online parts order through your preferred Toyota dealer, you will have the option to select your preferred delivery time from the list of times made available by your dealership. Because these delivery times have been made available by your dealership, they are intended to be as accurate as possible. However, please remember that not all dealership delivery times are guaranteed. If you have additional questions regarding delivery times, please include a message with your parts order.
Q How do I know if the price listed for the part includes the discount my dealer provides me? A Your preferred Toyota dealer has inputted a discount especially for your repair shop in their Dealer Portal account. The Toyota Wholesale Parts website now automatically calculates your shop net price using that discount. If you have any questions regarding the discount you are receiving, please contact your preferred Toyota dealer directly.
Q What if I can’t find the part I need through the Fast Moving Parts Catalog? A If you are unable to find the part you need, you can fill out and submit a Parts Order Form through the Order Management section. To do so, simply click on the “Order Management” link within the left-hand navigation on the homepage and visit the “Parts Order Form” tab. Enter all required fields, including part number and quantity, and hit the “Submit” button at the bottom of the page. The Parts Order Form will be sent to your preferred Toyota dealer, who will provide you with an estimate for your order.
Q What is the warranty on parts? A Please contact your preferred Toyota dealer for parts warranty information.
Q How often is the parts information updated? A The Toyota Wholesale Parts website is updated regularly, whenever new parts and new information become available. For the most up-to-date information please contact your preferred Toyota dealer.
Q What is the Shop ID/PO#? (Available to those with a MyParts account) A This number is an internal identifier to help you track a particular order or tie that order to identification numbers generated by your own internal PO system. The field can contain from one to 15 characters as needed, but it is not required for placing orders.
Q Am I able to order more than one part shown in the results of a parts search? (Available to those with a MyParts account) A You can order more than one part by clicking the “Select Part” check box for all the parts that you would like to order on that page.
Q How do I get access to the Toyota Electronic Parts Catalog (EPC)? A STAR Elite dealers can provide free access to the Toyota Electronic Parts Catalog (EPC). Contact your preferred Toyota dealer to find out if they participate in the STAR Elite program and request EPC access. If you preferred Toyota dealer is not a STAR Elite dealer, use the Dealer Locator tool to find a STAR Elite dealer in your area.
Q How can I try the EPC before getting access? A You can test drive the EPC for free! Click on the “Test Drive Now” button on the “Test Drive EPC” banner on the right side of the website homepage. You’ll be provided with a sample VIN to use and explore the EPC. When you are finished with your test drive, you can request EPC access from your preferred Toyota dealer.
ORDER MANAGEMENTQ What is the Order Management section? A The Order Management section is home to all of your Genuine Toyota Parts orders and is where you can view all orders you have submitted through the Toyota Wholesale Parts website. To access the Order Management section, simply click on the “Order Management” link located within the left-hand navigation of the homepage.
Q How is the Order Management section different than the Message Center? A The new Order Management section allows you to access all of your parts orders without having to send a message to your preferred Toyota dealer. Your shops preferred Toyota dealer has a similar Order Management section in the Toyota Wholesale Parts Dealer Portal, which is where they process all submitted orders.
Q What is a “Submitted” order? A A submitted order is an order you have recently placed through the Toyota Wholesale Parts website that has not yet been processed by your preferred Toyota dealer. This order is considered “New” to your dealer. As your dealer processes the order, you can follow its progress by viewing the “In Process” and “Fulfilled” tabs within the Order Management section.
Q What does it mean if my order is “In Process”? A When your order is “In Process”, your preferred Toyota dealer has received it and they are currently processing the transaction. Soon, your order will be considered “Fulfilled” or complete.
Q What does it mean if my order is “Fulfilled”? A A “Fulfilled” order is a complete order. It has been completely processed by your preferred Toyota dealer and is either available for pick up or delivery to your shop.
Q I did not cancel my order. Why is it marked as “Cancelled”? A If your shop did not cancel the order, your preferred Toyota dealer might have. There are various reasons why a dealer might cancel a parts order.. If you are unsure as to why your order is cancelled please contact your preferred Toyota dealer.
Q Can I look up previous orders by VIN? A Yes. You can easily view your VIN history by visiting the Order Management section of the website and clicking on the “VIN” tab. You can sort through this section by using the arrows next to the column headers to find the VIN you are looking for.
Q What is a Parts Order Form? A A Parts Order form—previously referred to as a Parts Requisition—is a digital form that allows you to submit a request for price quote to your preferred Toyota Dealer. Using the Parts Order Form is ideal if you cannot locate the part you need through the Fast Moving Parts Catalog (FMPC) or the Electronic Parts Catalog (EPC), or if you wish to order a part in bulk. To fill out a Parts Order Form, visit the Order Management section of the website and click on the “Parts Order Form” tab located at the far right. Enter all required fields, including part number and quantity, and hit the “Submit” button at the bottom of the page. The Parts Order Form will be sent to your preferred Toyota dealer, who will provide you with an estimate for your order.
FREQUENTLY ORDERED PARTS GROUPQ Why should I create Frequently Ordered Parts Groups? (Available to those with a MyParts account) A Frequently Ordered Parts Groups are an easy way to organize your parts orders. You customize groups to have the parts you would like to repeatedly order together. You can create groups of parts based on mileage, model, specific services, stock ordering, or any other category you would like. Examples of Groups you could create include “2004 Tundra Oil Change”, “30K Camry Service”, or even “Weekly Stock Order”.
Q What kind of names should I use for my Frequently Ordered Parts Groups? (Available to those with a MyParts account) A You can use any name you would like, just use names that will allow you to remember what's in your Frequently Ordered Parts Groups. Name examples for Groups include “2004 Tundra Oil Change”, “30K Camry Service”, or even “Weekly Stock Order”. Or, if your shop uses identification numbers to identify services, you could name your Groups by those shop IDs. You could even name Groups after the customer you are ordering for.
Q What kind of parts can I include in my Frequently Ordered Parts Groups? (Available to those with a MyParts account) A All parts in the Fast Moving Parts Catalog (FMPC) can be included in your Frequently Ordered Parts Groups.
Q How do I create Frequently Ordered Parts Groups? (Available to those with a MyParts account) A To create a Frequently Ordered Parts Group, select “Frequently Ordered Parts Groups” from the left side navigation of your MyParts homepage. Once on that page, select the “Create New Group” button at the bottom of the page. A window will appear for you to fill in the Group name.
Q How do I add parts to my Frequently Ordered Parts Groups? (Available to those with a MyParts account) A After you create your Group name, you will return to the Frequently Ordered Parts Groups homepage, where you can then select your Group by clicking on its name. From your Group's page, select the “Add Parts to Group” button in the middle of the page. This will take you to the “Order Parts” page, where you can search for parts to add to your Group.
Q How do I delete parts from my Frequently Ordered Parts Groups? (Available to those with a MyParts account) A From the Frequently Ordered Parts Groups homepage, click on the Group name. From that Group's page, find the part in the Group you would like to delete from your Part Number and Part Name list. To the right of the part entry, select the checkbox in the “Remove” column. Once you have selected all of the parts you would like to delete, click the “Remove Selected” button at the bottom of the page.
Q How do I change the name of a Frequently Ordered Parts Group? (Available to those with a MyParts account) A From the Frequently Ordered Parts Groups homepage, click on the Group name. From that Group's page, select the “Edit Group Name” button in the middle of the page. Enter the new Group name in the field provided.
Q How do I delete a Frequently Ordered Parts Group? (Available to those with a MyParts account) A From the Frequently Ordered Parts Groups homepage, find the name of the Group you would like to delete from your Saved Groups list. To the right of the group name, select the checkbox in the “Remove” column. Once you have selected all of the groups you would like to delete, click the “Remove Group” button at the bottom of the page.
ACCESSING TECHNICAL INFORMATIONQ How can I get a free subscription to Toyota STAR Service News (TSSN) and/or Collision Pros? A If you have a MyParts account, go to the “Update Profile” link on the MyParts account navigation menu. Click on the “Publications” tab, check the Toyota STAR Service News and/or Collision Pros checkbox(es) and click the “Update” button. If you do not have a MyParts account, you may request free subscriptions upon registering for a MyParts account.
Q How can I make changes to my subscriptions? (Available to those with a MyParts account) A Click the “Update Profile” link on the MyParts account navigation menu. Click on the “Publications” tab, check or uncheck the boxes for Toyota STAR Service News and/or Collision Pros and click the “Update” button.
Q How can I get a copy of the Toyota Remanufactured Parts Reference Guide? A You can download the entire Toyota Remanufactured Parts Reference Guide online by visiting the “Parts Reference Materials” section of the website located in the left side navigation. You can also order a hard copy of the Toyota Remanufactured Reference Guide by calling your preferred Toyota dealer or the Materials Distribution Center at (800) 622-2033.
Q How can I access articles from past issues of Toyota STAR Service News (TSSN) and/or Collision Pros? (Available to those with a MyParts account) A Click the “Tech Center Library” link on the MyParts account navigation, then click on the “Search Toyota STAR Service News and/or Collision Pros” link. You can search by keyword or by year. Search results can be viewed as a PDF and saved to your Personal Reference Library.
Q What is the Personal Reference Library? (Available to those with a MyParts account) A The Personal Reference Library is your place to save the articles and publications that you access from the Tech Center Library. To go to your Personal Reference Library, click the link in the MyParts account navigation menu.
Q What is the Technical Information System (TIS) and how can I access it? A Toyota's Technical Information System (TIS) is your service support source for Toyota vehicles marketed in the U.S.A., providing the information you need to effectively service most 1990 and later Toyota products. TIS is a subscription-based service. You can access TIS by clicking the TIS banner on the right side of the homepage.
Q How can I view Toyota Service Bulletins? (Available to those with a MyParts account) A Links to Toyota Service Bulletins can be found in the Tech Center Library under Toyota's Technical Information System (TIS), and by clicking the “More Information” link. You can view PDFs of the bulletins or save them to your Personal Reference Library.
Q How can I view Collision Repair Information Bulletins? A Click the “Product Categories” tab at the top of the website, then click on “Collision Parts” to view a list of current Collision Repair Information Bulletins.
Q How can I view Maintenance Parts Information Sheets? A Click the “Materials for Your Customers” tab to access Maintenance Parts Information Sheets.
Q How can I view core return policies and procedures? A Click the “Product Categories” tab at the top of the website, then click on the “Remanufactured Parts” link. Click the “Core Return Policies & Procedures” button to view a list of Remanufactured Parts. Click on the section that lists the part you want to know about. You can download a PDF of the core return policies and procedures for that part by clicking the “View PDF” link.
COLLISION REPAIR REFERENCE GUIDEQ What is the Collision Repair Reference Guide? (Available to those with a MyParts account) A The Collision Repair Reference Guide is a collection of identification charts, specifications, and guidelines for repairing Toyota vehicles.
Q How do I use the search tool? (Available to those with a MyParts account) A Select the Model Year Range (then enter the year of the vehicle you are working on is or fits between) from the drop-down menu. Then, select the Subject (the kind of information you are looking for) from the drop-down menu. Finally, click the “Search” button to receive your search results.
Q How do I view my search results? (Available to those with a MyParts account) A Click on the title of the document you would like to view or download. You will need to have Adobe® Reader® to view the search results. If you do not have Adobe® Reader® you can download it for FREE from the search results page.
SCHEDULED MAINTENANCE GUIDESQ How can I view factory-recommended maintenance schedules? A Click the “Factory-Recommended Maintenance” button to download vehicle specific factory-recommended maintenance schedules to share with your customers.
TOYOTA WHOLESALE PARTS DESKTOP WIDGETQ What is the Toyota Wholesale Parts Desktop Widget? (Available to those with a MyParts account) A The Toyota Wholesale Parts Desktop Widget is the fast and easy way to connect with your preferred Toyota dealer directly from your desktop.
Q What features are available with the Toyota Wholesale Parts Desktop Widget? (Available to those with a MyParts account) A With the Toyota Wholesale Parts Desktop Widget, you can: send and receive messages through your Message Center, look up and order parts, access factory-recommended scheduled maintenance guides, get the latest Toyota news and updates, and more. It acts as a notifier, alerting you when you have a new message in your Message Center from your preferred Toyota dealer.
Q How do I get the Toyota Wholesale Parts Desktop Widget? (Available to those with a MyParts account) A To install the Toyota Wholesale Parts Desktop Widget, click on the “Download Widget” button from the “Introducing the Toyota Wholesale Parts Widget” banner on the website homepage, or visit http://api.toyotapartsandservice.com/widget/irf/. Next, click “Install Now” on the installation badge. The widget installation guide will open in a separate window. Follow the installation guide as it walks you through the installation process. If prompted to open or save the file, select “Open”. Once the widget has been fully installed it will open on your desktop. Enter your MyParts account email address and password to login, or register for a MyParts account to begin using the Toyota Wholesale Parts Desktop Widget. Frequently Asked Questions are also available on the widget download page.
Q Does my preferred Toyota dealer also have a Desktop Widget? A Yes. Your preferred Toyota dealer also has a desktop widget that allows them to communicate with your shop directly from their desktop. When you and your preferred Toyota dealer use the widget communication time is much faster, helping you achieve a more efficient workday.
ACTIVATING YOUR TIS ACCOUNTQ How to I activate a TIS account provided by my preferred Toyota dealer? A To activate your free one-year TIS subscription, visit the TIS website at: https://techinfo.toyota.com/. Under the heading “Need An Account?” click the “Subscribe” button. You will be taken to the “How To Subscribe” page. At the bottom of the page, click the “Continue” button. You will be taken to the “Subscription Term” page. Select the checkbox next to “Yes, I have a TIS Test Drive Card”. The screen will change. Enter the TIS account number provided by your preferred Toyota dealer into the box and click the “Continue” button. You will be taken to the “Personal Information” page. Enter the required fields and click the “Continue” button. You will be taken to the “User Name and Password” page. Enter the required fields and click the “Continue” button. You will be taken to the “Confirm Personal and Account Information” page. Confirm your account information and click the “Continue” button. You have the option to print a receipt of your transaction from the “Thank You” page. Click the “Continue” button when finished. You will receive a confirmation email from the TIS system.
Q How do I get a free subscription to TIS? A STAR Elite and STAR dealers can provide their independent repair shops with a free one-year subscription to the Toyota Technical Information System (TIS). Contact your preferred dealer today and to request a free subscription.
VIDEO DEMONSTRATIONSQ What video demonstrations are available on the Toyota Wholesale Parts website? A Many video demonstrations and tutorials have been produced to assist you in learning more about the Toyota Wholesale Parts website, including a website overview, an in-depth look at the Electronic Parts Catalog (EPC), testimonials from your peers, and more. To view the video tutorials available to your shop, visit the Toyota Wholesale Parts YouTube channel at http://www.youtube.com/user/toyotawholesaleparts
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