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A WEALTH OF INFORMATION AND SUPPORT
Genuine Toyota Collision Parts. The highest-quality materials combined with
the highest-caliber training and support programs. Toyota goes to
extremes to make sure all Toyota parts are made of the same quality
materials and to the same rigorous standards and specifications. Toyota's
ongoing programs of repair information, training, certification,
instruction videos and manuals, and industry support are all designed to
make it easier and faster for independent collision centers to get the
repair information they need fast. This all adds up to better service and
customer satisfaction.
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Warranties: Toyota vehicle factory warranties transfer when repairs
are completed with new Toyota Genuine Parts. The use of used salvage
and/or imitation/counterfeit parts is not covered by the Toyota transferable
limited warranty on such parts and all adjoining parts and systems which
are caused to fail or rust by those parts.
Used Salvage: Toyota Motor Sales, U.S.A., Inc., is an
environmentally-conscious corporate citizen. We understand the
merits of recycling and promote them. Additionally, we are concerned
about our customers and maintaining Toyota vehicle image, value, functional
and safety systems, and transferable factory warranties. Since Toyota does
not warrant used salvage parts, we want to make sure customers are aware of the
consequences of having used salvage parts installed on their vehicles.
At this time, we believe there are no systems or processes in place to
regulate the quality of used salvage parts in market. Therefore, we are
concerned about improper use of used salvage parts, i.e., wrong application
as well as the use of damaged materials.
Supplemental Restraint Systems (SRS): Due to the critical
nature of the supplemental Restraint Systems, also known as air
bags, Toyota does not support the use of any used salvage or
limitation parts for repair. Only new Toyota Genuine Parts should
be used in repairs.
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Welding High Strength Steel: This bulletin provides Toyota's
recommendation regarding welding and the use of heat on High Strength Steel
components. Bulletin 27 also includes general guidelines on where HSS is
located on the vehicle. Consult the Collision Repair Reference Guide for
exact HSS information.
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Clearcoat Application: Toyota does not recommend the use of
blending clearcoat within a panel. Instead, Toyota recommends applying
clearcoat to the nearest panel edge. All new Toyota, Lexus and Scion
vehicles include a trim rail above the doors to provide a breakpoint
for painting only one side. However, when painting older vehicles, it
may be necessary to paint the roof and opposite side of the vehicle for
some repairs. Bulletin #65 provides the documentation to support this
procedure.
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Refinishing Urethane Bumper Covers: With very few exceptions,
bumper covers are supplied by Toyota without paint or primer.
This bulletin describes how to remove the soap-based release agent
and properly apply primer and paint to the bumper cover. Improper
cleaning can result in poor paint adhesion.
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Quarter Panel Sectioning: Toyota does not recommend partial
quarter panel replacement, instead recommending the replacement
of the entire panel if the damage cannot be properly repaired.
This bulletin describes Toyota's general positions on partial quarter
panel replacement. Shops should consult the Repair Manual for Collision
Damage for exact cut and join information.
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Panel Bonding Adhesives: Toyota does not recommend the use
of panel bonding adhesives to replace factory welds. Panels attached
to the vehicle using factory welds must be replaced using the
appropriate service replacement welds. This bulletin describes Toyota's
general position on the use of panel bonding adhesives. Shops should
consult the vehicle specific repair manual for collision damage for the
exact location of replacement welds. It's important to note that some new
Toyota vehicles use panel bonding adhesives in some locations to improve
sound absorption and to replace seam sealer in some locations.
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SRS Component Replacement and Disposal: Specific component
inspection and replacement options are described in this bulletin.
Also included are proper used airbag deployment and disposal
requirements.
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Prius Emergency Response Guide: Repairing the Hybrid system requires
the adherence to specific safety guidelines. The Prius Emergency Response
Guide provides these precautions. The full content of this guide
is only available in paper format.
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Toyota's Policy Regarding Full Vehicle Sectioning (Clipping): Toyota
only recommends cutting and joining at Toyota recommended locations.
Full body sectioning (also known as clipping) is not a Toyota recommended
procedure. The bulletin describes Toyota's position regarding Clipping.
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Fixed Glass Bonding: Fixed glass is an important sub-component
of the airbag system. As a result, it's important to follow Toyota
recommendations regarding preparing the vehicle for the installation of
fixed glass. This bulletin provides Toyota recommendations on proper
glass bonding procedures.
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Use of Heat on Toyota Perimeter Frames: When repairing perimeter
frames for body-on-frame vehicles, Toyota only recommends the use of
cold-straightening. Cross members and other supports that have been
welded onto the frame can be replaced, but Toyota does not recommend
the use of open-flame heating to repair damaged frames. If heat is
required, the frame must be replaced.
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Paintless Dent Repair: Toyota has recently softened its
position regarding Paintless Dent Repair (PDR). The procedure
is now allowed under Toyota policy provided specific precautions
are followed. This bulletin outlines these precautions and provides
specific Toyota recommendations regarding PDR.
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